Refund & Returns Policy

01

Refund Policy Scope

This Refund & Returns Policy ("Policy") applies to all products, services, and digital solutions provided by EchoSoftX ("we," "us," "our," or "the Company"), including but not limited to:

• Ready-to-deploy digital products (websites, software, apps, templates)
• Custom development projects (websites, software, mobile apps, integrations)
• Recurring services (hosting, maintenance, SEO, support retainers)
• SaaS and subscription-based products
• Domain registration and email setup services

By purchasing a product or engaging our services, you agree to the terms outlined in this Policy. Please read it carefully before making a purchase.

02

Digital Products

• Ready-to-deploy products (e.g., website templates, software packages, app bundles) are non-refundable once the product has been delivered or made accessible to the client via our platform or a third-party channel.
• Product previews and demos are available before purchase — clients are encouraged to review all product documentation, features, and demo content prior to buying.
• Minor customizations included with a ready-to-deploy product (e.g., logo placement, color matching) are non-refundable once work has commenced.
• Licensing fees for third-party plugins, themes, or tools included in a product are non-refundable and subject to the respective third-party's refund policy.
• If a digital product is found to be materially non-functional or fails to meet the described core features, EchoSoftX will make a reasonable effort to rectify the issue. If resolution is not possible, a refund may be issued at the sole discretion of EchoSoftX, subject to verification of the issue.

03

Custom Development Services

• Custom projects (websites, software, mobile apps, integrations) are governed by the specific project agreement or proposal signed by both parties.
• Refund eligibility for custom development depends on the project phase at the time of cancellation. Refunds are generally limited to work not yet performed or materials not yet procured.
• Milestone-based refunds — if a project has reached a milestone that has been reviewed and approved by the client, that milestone is considered complete and non-refundable.
• Work-in-progress — for projects that are partially complete but have not reached an approved milestone, EchoSoftX will calculate the value of work completed and materials procured, and the client may be eligible for a partial refund of the remaining balance.
• Any refund issued for a custom project will be determined on a case-by-case basis, taking into account the scope of work completed, time invested, and any non-recoverable third-party costs incurred.

04

Recurring Services

• Hosting, maintenance, SEO, and support retainers are billed on a monthly or annual basis as per the service agreement.
• Refunds for recurring services are prorated based on the unused portion of the paid period, minus any non-refundable setup fees or third-party costs incurred.
• Cancellation notice — clients must provide written notice of cancellation at least 30 days before the next billing cycle to avoid automatic renewal charges.
• No refunds are issued for partial months of service if cancellation is requested mid-cycle, unless otherwise agreed in writing.
• Setup fees and onboarding costs for recurring services are non-refundable once the setup process has commenced.

05

Deposits & Milestone Payments

• Project deposits are required for most custom development projects and are non-refundable once the project is in progress.
• Milestone payments that have been approved by the client are considered earned and are non-refundable.
• If a project is terminated before any work has commenced, the deposit may be refunded in full, minus any administrative or payment processing fees.
• EchoSoftX reserves the right to retain the deposit and/or milestone payments as compensation for time reserved, planning, and project initiation efforts.

06

SaaS & Subscription Products

• SaaS products (Software as a Service) and subscription-based offerings are billed on a recurring basis (monthly or annually).
• Refund eligibility for SaaS products depends on the subscription tier and the specific terms outlined at the point of purchase.
• Free trials — if a free trial is offered, clients may cancel before the trial period ends without incurring any charges. No refunds are issued for charges incurred after the trial period.
• For paid subscriptions, refunds may be issued if a request is made within 14 days of the initial purchase, provided the product has not been materially used or integrated into a live production environment.
• After 14 days, refunds for SaaS products are generally not available, but EchoSoftX may consider partial refunds on a case-by-case basis.

07

Third-Party Costs

• Third-party costs include domain registration fees, SSL certificates, third-party plugin licenses, hosting fees, payment gateway fees, and any other costs incurred by EchoSoftX on behalf of the client.
• Third-party costs are non-refundable once purchased or paid, as these are direct costs incurred with external providers.
• EchoSoftX will always seek client approval before incurring any significant third-party costs that exceed the estimated budget.
• If a project is cancelled or a refund is issued, the client remains responsible for any third-party costs that have already been incurred and are non-recoverable.

08

Refund Request Process

• All refund requests must be submitted in writing via email to [insert support/refund email] with the subject line: "Refund Request — [Order/Project Reference]".
• Refund requests must include the following information:
  • Client name and contact information
  • Order number, project reference, or invoice number
  • Description of the product or service purchased
  • Reason for the refund request
  • Any supporting documentation (if applicable)
• EchoSoftX will acknowledge receipt of your refund request within 2 business days and will respond with a formal decision within 10 business days.
• We may request additional information or clarification before processing a refund.

09

Refund Exclusions

Refunds will not be issued in the following circumstances:

• Change of mind or buyer's remorse after delivery or substantial work has commenced.
• Inability to use the product due to the client's lack of technical expertise or failure to review documentation and demo materials.
• Issues arising from the client's own modifications, integrations, or customizations that are not covered by the service agreement.
• Compatibility issues with the client's existing infrastructure or third-party tools that were not specified at the time of purchase.
• Loss of data or business disruption caused by the client's own actions, third-party services, or external factors outside EchoSoftX's control.
• Projects or products that have been delivered, deployed, and accepted by the client.
• Services that have been partially or fully rendered, with no contractual breach by EchoSoftX.

10

Refund Processing Time

• Approved refunds will be processed within 7 to 14 business days of the refund decision.
• Refunds will be issued using the original payment method, unless otherwise agreed in writing.
• For credit card payments, refunds may take up to 10 business days to appear on your statement, depending on your bank or card issuer.
• For bank transfers or wire payments, refunds may take up to 14 business days depending on banking processes.
• EchoSoftX will provide a confirmation email once the refund has been processed.

11

Return of Materials

• If a refund is issued for a custom development project, the client agrees to return all work materials, source code, design assets, and any other project deliverables in their possession.
• Upon refund, EchoSoftX retains ownership of all work produced for the project, and the client agrees to cease using any work delivered prior to the refund.
• For digital products, a refund may require the deactivation of any licenses or access provided to the client.
• The client agrees to provide written confirmation of the return or destruction of any physical materials, if applicable.

12

Cancellation Policy

• Project cancellation — clients may cancel a custom development project by providing written notice. Cancellation terms, including any fees or refund eligibility, are defined in the project agreement.
• Recurring service cancellation — clients may cancel recurring services with written notice provided at least 30 days before the next billing date. No refunds are given for the current billing period.
• Product cancellation — digital product orders cannot be cancelled once the product has been delivered or made accessible.
• Any cancellation initiated after work has commenced may result in partial fees being retained to cover work completed and unrecoverable third-party costs.

13

Policy Updates

EchoSoftX reserves the right to modify or update this Refund & Returns Policy at any time. Changes will be posted on this page with a revised "Last updated" date.

It is the client's responsibility to review this Policy periodically. Continued use of our website, products, or services after changes are posted constitutes acceptance of the updated Policy.

For clients with active projects or recurring services, any material changes affecting their engagement will be communicated directly via email.

14

Contact Information

If you have any questions about this Refund & Returns Policy, or if you wish to submit a refund request, please contact us: